Even if it requires great patience when waiting for an affinity-app to open a file for the first time. But now we have found a workaround, so to speak. So we had to wait once per computer in ONE affinity app for a document to open and now we can continue working without any problems in all three apps and all Documents on that computer.Ī really strange problem. After waiting that ONCE, ALL other documents, old and new, open without delay after that.įor example, after we waited 108 minutes in affinity Photo and Photo opened the file, Designer and Publisher too opened the files without delay after that. Opening an Affinity document took only once that long per computer. Even if it took at least 30 minutes, and in the first case even 108 minutes. If not, you'll probably need to wait for Serif's assistance.įortunately, the problem is solved for us since we waited until a document was actually opened. If there's a test file you can share publicly that exhibits the issue, I'll test it and I'm sure others would be happy to try, too. after we have waited for the first loading of the documents on the 4 computers, all other Affinity-files on these computers open without delay. The i5 in the MacBook Pro also took longer than the i3. So it looks like the duration of the "first" loading is not related to the performance of the computer. In the meantime, we have waited on 4 of 5 Macs until Designer or Photo have finished loading the files: Both variants take an "eternity" to open the first time. it makes no difference whether the files are embedded or not. We tried this out today on one of the Macs where we have not yet "waited" for the apps. Do you have any existing documents without anything embedded that you could try loading? This narrows it down a bit, existing documents with embedded images. In our eyes, this is no longer a problem that should just be discussed here in the forum, but your team needs to get to work on solving this problem extremely urgently. We have received feedback from 3 partner companies that have exactly the same problem. When we create new files, they can be opened correctly. We have this problem in 100% with EVERY Affinity-file! It´s absolutely reproducable on 5 Macs (2019 iMAC 27", 2018 MacBook Pro 13", 2018 MacBook Pro 15", 2x 2020 MacBook Air. ![]() Our company can no longer work because we can no longer access any of our "old" files. So it seems that this problem is not related to iCloud.Īlso a reinstallation of the Affinity Apps does not solve the problem. Everywhere it is the same result: NO file can be opened. ![]() ![]() We have already tried to move the files to external drives (hard drives, USB sticks), DropBox or Google Drive. Both Photo, Designer and Publisher then report "X files are loaded" and it happens. As some other users have already described here in the forum, we too can no longer open our files in any Affinity application since our update to macOS SONOMA.
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